Link Worker Roles


WYCCP volunteers are called ‘Link Workers’ and 'Family Link Workers'.

The aim of link workers is to work alongside e resettlement workers to establish and maintain contact with identified service user(s) prior to their release from prison and following their release. This will continue with regular contact with the service user during their reintegration into the community, and may include providing support around housing, benefits, probation, training and employment and health. This will facilitate achievement of an agreed ‘action plan’ devised in partnership with the service user, resettlement workers, volunteer co-ordinator and any other relevant parties.

The aim of family link workers is to work alongside Jigsaw paid staff to provide support to families in the community. This will involve contact with the family at Jigsaw or in the community to provide practical and emotional support.

Key tasks

Link Worker

Family Link Worker

  • To develop a working relationship with service users prior to and post release. This may involve visiting the service users in prison, meeting them at the gate on release or establishing contact following their release.
  • To support service users in the community and to work towards their ‘action plan’ as directed by the key workers.
  • To encourage the service users to take ownership of their ‘action plan’.
  • To arrange post release meetings with relevant agencies and support networks (e.g. housing, employment etc.) and accompany service users to appointments, where necessary.
  • To keep clear and comprehensive records of the work undertaken in accordance with the WYCCP record keeping protocol.
  • To complete ‘follow up’ and administrative tasks.
  • To commit a minimum of four hours per week to volunteering at WYCCP.


  • To develop a working relationship with the families of prisoners and provide ongoing support, as necessary, following their loved ones release from prison. This may involve meeting the family or members of the family at the Jigsaw Visitor Centre or in the community.
  • To work towards an ‘action plan’ with the family, supporting and fostering the maintenance of positive family relationships, with supervision from Jigsaw family workers.
  • To arrange, or support the family to arrange, meetings with relevant agencies and support networks (e.g. housing, job centre) and accompany them to appointments, where necessary.
  • To keep clear and comprehensive records of the work undertakne in accordance with the WYCCP and Jigsaw record keeping protocol.
  • To complete ‘follow up’ and administrative tasks.
  • To commit to a minimum of four hours per week volunteering at Family Support – In to Out.


Other duties – all link workers

  • To undertake the mandatory induction training provided by WYCCP.
  • To undertake additional training as required.
  • To maintain a professional relationship with service users and families at all times.
  • To work positively in partnership with the staff team/s and to maintain regular contact with volunteer programme staff in order to debrief, discuss issues and share relevant information.
  • To attend regular supervision in order to access immediate practical and emotional support with the volunteer programme manager.
  • To undertake regular case management supervision with key workers.
  • To abide by and be familiar with WYCCP volunteer agreement, policies and procedures.


Link Worker Recruitment Process

1. Information and application form sent to prospective link worker, or application completed on-line, and returned to WYCCP.

2. Two volunteer references are followed up.

3. Initial assessment session to check suitability of applicants.

4. Completion of Disclosure and Barring Service (DBS) check form.

5. Volunteer final interview.

6. Completion of Spider Assessment Training.

7. Completion of compulsory shadowing activities.

8. Individual meeting between link worker and volunteer co-ordinator to assess shadowing progress.

9. Link worker accepted to volunteer at WYCCP and matched with service users.

10. Ongoing individual one to one meetings and support to monitor volunteering progress.


Training and Support

Link workers must attend an assessed induction training programme prior to being accepted by WYCCP. The induction includes a prison tour and a range of workshops, case studies and shadowing opportunities. WYCCP has an Resettlement Co-ordinator who provides advice and support to service users and link workers regarding education, training and employment.

All link workers receive support from the WYCCP team throughout their time at WYCCP; this includes one-to-one support and supervision from the Volunteer Co-ordinator.


Time commitment –

Link workers are expected to commit a minimum of one half day per week (Monday – Friday, 9.30am – 4.30 pm) to their voluntary role, when actively involved with a service user.

Family Link Workers are expected to commit a minimum of one half day per week and have the opportunity to volunteer at weekends between 9.30am and 4.30pm.  

Expenses – WYCCP value our link workers and want ensure that there are no barriers to volunteer involvement. All link workers will have their travel and other agreed expenses reimbursed.

Link Worker Person Specification

  • Be at least 18 years old and of sufficient emotional maturity to take on a similar supportive role.
  • Be committed to the multi-faith ethos of WYCCP.
  • Be committed to the principles of diversity and equality.
  • Be committed to the re-integration into the community of ex-offenders.
  • Be able to work in a flexible, non judgemental way.
  • Have good interpersonal and communication skills.
  • Be a good listener.
  • Be able to work in a person centred way.
  • Be well organised and resourceful.
  • Be able to work in partnership with other members; staff, link workers and other agencies.
  • Have basic IT skills.


If you think you have what it takes to become a WYCCP Link Worker and assist ex-offenders to find a way forward, please complete the application form below:

Amy Boucher – Volunteer Programme Manager

Tel: 0113 3874582


To download an application form click on the link below;

Application Pack

Please note the next recruitment and training for new volunteers will be taking place on the following dates:

Information and Assessment Session – Wednesday 17th October 2018, 10am – 1pm

Following the above session if you are selected, you will need to attend all of the induction training dates, which will run as follows:

Day one – Wednesday 24th October 2018, 10am – 1pm

Day two – Wednesday 31st October 2018, 10am – 4pm

Day three – Wednesday 7th November 2018, 10am-4pm

Day four – Wednesday 14th November 2018, 10am – 1pm

Interviews will be held over Tuesday 20th and Wednesday 21st November 2018 

Closing date for receipt of applications is Tuesday 10th October 2018 at Midday